Frequently Asked Questions

Novo News

What is NovoWellness?
NovoWellness is a fully integrated Canadian healthcare platform, offering on-demand care for weight loss concerns. Our digital-first model provides comprehensive weight loss services, from diagnoses to prescriptions, all accessible from the comfort of your home.
Does NovoWellness replace my doctor?
No. NovoWellness offers a quicker, more convenient way to obtain prescriptions for certain medications, but our service is not a replacement for your primary care provider.
How can I be accurately assessed online?
Our online assessments are carefully designed to ask all the essential questions needed for an accurate diagnosis. In collaboration with specialists, we’ve developed an assessment process that provides healthcare practitioners with the necessary information to determine your eligibility for a prescription and create a personalized treatment plan.
In case of an emergency, what should I do?
Call 9-1-1. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room immediately. NovoWellness is not intended for emergency situations. Once your emergency has been addressed, we recommend contacting your prescribing practitioner to inform them of your experience, as it may affect your current treatment plan.
Can anyone use NoveWellness?
Our services are available to individuals who are 18 years or older and are located in Alberta, Ontario, New Brunswick, Prince Edward Island and Quebec.

Online Visits

How does the online visit work?

Once you create an account, you’ll complete a medical assessment, which will be reviewed by one of NovoWellness’ Nurse Practitioners.

In most cases, your practitioner will complete the evaluation with secure messaging. If necessary, they may recommend an audio or video consultation, or additional diagnostic tests, to determine the best treatment plan for you.

If a prescription is deemed appropriate, your practitioner will approve your visit and issue a prescription. Our pharmacy will then ship your medication directly to your home based on your chosen quantity.

You can always reach out to your Nurse Practitioner via instant messaging if you have any questions or need to adjust your treatment plan.

Do I need to speak to anyone?

Yes, an online consultation will be required. Once a Nurse Practitioner reviews the information in your assessment, they will respond to you via secure messages, which you can access directly within your NovoWellness account.

How long will it take to complete my assessment?

Allow our team 48 hours to process your initial submission. If you have not heard from us within 48 hours, please email Info@novowellness.ca

Privacy & Security

Is my information protected?
Yes, your security is a top priority at NovoWellness. All personal health information provided during your medical assessment is kept strictly confidential and shared only between you and NovoWellness, in compliance with legal privacy standards.

Additionally, all your account details—such as your medical assessment, credit card, and shipping information—are stored securely. NovoWellness fully complies with all federal and provincial health privacy regulations, and we implement robust security measures and strict data policies to ensure your information remains private and protected.

Is this a safe process?
Absolutely. All prescriptions issued through NovoWellness are provided by licensed Canadian Nurse Practitioners, just like those you would receive at a hospital, doctor’s office, or clinic. These practitioners will only prescribe medication if they determine it is medically safe and appropriate based on your medical profile and assessment responses. Our assessments are designed by the practitioners on our medical team to ensure accuracy and relevance. Additionally, the NovoWellness pharmacy is provincially accredited, just like any other licensed retail pharmacy.

Shipping

How long will it take to get my product?
Not long at all. Once approved, your treatment plan will usually be processed within 2-3 business days, as long as there are no fulfillment issues. All packages are shipped via FedEx. You will receive an email with your tracking number as soon as your treatment is on its way.
Do I have to be home to accept my delivery?

Yes.

How much does shipping cost?

It’s free! Shipping is only available within Canada.

Pricing & Payment

What is the cost?
Program Fee: $149
– Includes initial consultation with one of our Nurse Practitioners
– Free fast shipping
– Competitive medication prices
– A Prescription valid for up to one year*
– 6-week followup online visit with Nurse Practitioner

Additional online visits: $40
– You may request an additional visit with a Nurse Practitioner for a fee

Renewal Fee: $50
– A refill of original prescription for one year*
– Free fast shipping
– Competitive medication prices

Additional costs may apply
– Lab work, Depending on province
– Forms for insurance submittal
– Treatment

How do I pay?
We accept Visa, Mastercard, Apple Pay, Amex.

Insurance

Am I covered under my insurance or provincial health plan?

Treatment plans vary between different insurance plans, provinces, and eligibility criteria. NovoWellness recommends reviewing your benefit package or consulting directly with your insurance administrator. NovoWellness does not direct bill to insurance companies. Once you have paid for your product through NovoWellness, you may request reimbursement from your insurance provider.

 

Is my online consultation covered by my insurance or provincial health plan?
A NovoWellness online visit is considered asynchronous, as it is completed through a secure system at your convenience. Currently, asynchronous visits are not covered by insurance or provincial health plans.